FREQUENTLY ASKED QUESTIONS

We know it can be confusing navigating the world of renting. Between security deposits and pet rent, who pays for what utilities and more, choosing a place to call home can be difficult and stressful. We’re here to help ease that stress with answers to our frequently asked questions. If you find you still have questions, please don’t hesitate to reach out to us.

PRELIMINARY LEASING QUESTIONS

Q: Is there an application fee?

A: Yes, there is a $35 application fee per adult over the age of 18 that is not under the guardianship of another adult. For example, each roommate, cohabitant, or spouse must fill out a separate application and pay the $35 fee.

Q: What is the minimum credit score required?

A: Each application is taken on a case-by-case basis.

Q: What is required to move into a home?

A: $1,000 deposit + 1^st Month’s Rent. If you have pets, there will be an additional $75/pet due.

Q: Do I have to have renter’s insurance?

A: Yes. You can purchase it through the tenant portal or shop around. Most insurance companies offer renter’s insurance.

Q: What is your pet policy?

A: We allow two pets and both pets must be under 50 pounds. For dogs, breed restrictions include Pit Bulls, Rottweilers, and German Shepherds. There is a monthly $75 per pet, pet rent due with your rent payment when you have pets.

Q: How long can I hold a home?

A: We can hold a unit for 45 days. Beyond that, check back closer to your anticipated moving date for current availability.

Q: There aren’t any homes available, but I want to be contacted when something does become available, what do I need to do?

A: You can fill out our Wait List form here and we’ll reach out when we have an opening.

Q: I’m interested in these townhomes and there are units available but I’m not ready to move just yet, what should I do?

A: Fill out our Wait List form here and we’ll be in touch closer to your moving date.

Q: How do I apply?

A: When viewing a home on our Vacancies page, click the “apply now” button on the lower right-hand corner of the property you are interested in. Or you can click the green “apply now” button on the left-hand side of the page when viewing a home.

MOVING QUESTIONS

Q: I’m getting ready to move to Harry’s Landing and am having trouble with the utility companies recognizing my address, what do I need to do?

A: Most utility, cable, and internet companies recognize our Harry’s Landing townhomes with “court” in the address rather than “street”. Your mailing address will use “street”.

Q: I’m moving to Fawn Grove, which schools will my children go to?

A: Public schools for Fawn Grove are; Seltzer Elementary, Christa McAuliffe K-8 Academy Middle, and Southeast High along with several magnet and private school options. For public and magnet schools, you can visit the USD 259 school district enrollment website here.

Q: I’m moving to Harry’s Landing, which schools will my children go to?

A: Public schools for Harry’s Landing are; Beech Elementary, Curtis Middle and Southeast High along with options for magnet schools and multiple private schools. For public and magnet schools, you can visit the USD 259 school district enrollment website here.

Q: What happens on moving day?

A: Our Leasing Specialist will meet with you on your move-in date at your new home. On that day you will receive a copy of your home keys and a walk-through of the home will be completed. You’ll want to be sure you’ve transferred utilities to your name prior to move-in day as all utilities are disconnected until you do so. Use the Moving Checklist in your Welcome Packet to help set these up. Download the Moving Checklist here.

TENANT QUESTIONS

Q: I’m locked out, who do I call?

A: You’ll need to call a locksmith.

Q: I lost my key, what do I do?

A: You can submit a service request or call our office. You’ll be charged a $25 fee and we’ll bring you a key during normal business hours.

Q: I have a plumbing leak or need to make a service request?

A: Call 719.0036, Monday through Friday, 8am-5pm or schedule through your tenant portal.

Q: I have a light bulb/HVAC filter/smoke detector battery that needs to be replaced, who do I contact?

A: These are your responsibility to replace. We’ll provide HVAC/Air Filters when you run out. Make a service request for more. HVAC/Air Filters should be replaced every two months per your New Tenant Manual.

Q: My drain is clogged, who do I call?

A: You’ll need to call a plumber.

Q: OOPS, we broke something, what do I need to do?

A: Contact our office at 316.260.2135. We will advise from there. You may be fully responsible to make and/or pay for the necessary repairs from damages.

Q: One of my roommates wants to move out, who do I contact?

A: Call our office at 316.260.2135.

Q: My neighbors are noisy, who do I call?

A: All problems with neighbors need to be reported to the police. Our office cannot take any action without a police report.

Q: I forgot my password to the tenant portal, what do I do?

A: Call our office and we can reset it for you, 316.260.2135.

Q: I’m planning to move out at the end of my lease, how do I notify you?

A: Log in to your tenant portal and submit a “Notice to Vacate”.

Helpful Resources